Privacy Policy

Introduction

Innovation Synergy AI Inc. ("Company," "we," "us," or "our"), incorporated in Delaware, operates AI consulting and integration services serving New York City and the greater New York metropolitan area. We specialize in providing AI infrastructure solutions to American small businesses. We are committed to protecting the privacy and security of personal information collected through our services and website.

This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our AI consulting services, website, and related business operations. This policy applies to all users of our services, including business clients who utilize our AI infrastructure solutions and website visitors.

Categories of Personal Information We Collect

1. Identifiers

• • Full name and preferred name
• • Email addresses and phone numbers
• • Physical addresses and mailing addresses
• • Business registration numbers
• • Client account identifiers
• • Unique device identifiers and IP addresses
• • Account usernames and passwords

2. Audio and Visual Information

• • Voice recordings for AI agent customization
• • Call recordings for quality assurance
• • Speech pattern analysis for voice synthesis optimization
• • Business communication recordings for system integration

3. Business Information

• • Business operations data for automation optimization
• • Workflow patterns for system integration
• • Communication preferences for AI customization
• • Industry-specific requirements for compliance

How We Use Personal Information

Primary Service Delivery

We use personal information to provide our core AI consulting and integration services, including:

• • Developing custom AI voice agents for business operations
• • Integrating AI systems with existing business infrastructure
• • Optimizing automated workflows for operational efficiency
• • Providing consultation on AI implementation strategies
• • Customizing AI solutions based on business requirements

Service Enhancement and Personalization

• • Analyzing business patterns to improve AI system performance
• • Developing industry-specific AI recommendations
• • Training machine learning models for business-specific applications
• • Customizing AI agents for brand-specific communication
• • Creating business profiles for optimized AI integration

Your Privacy Rights

Rights Under New York Law

As a business operating in New York, we comply with the New York SHIELD Act and all applicable federal and state privacy laws. You have the following rights:

• • Right to Know: Request information about categories and specific pieces of personal information we collect
• • Right to Delete: Request deletion of personal information we have collected about you
• • Right to Correct: Request correction of inaccurate personal information
• • Right to Opt-Out: Opt out of the sale or sharing of your personal information
• • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

How to Exercise Your Rights

We will respond to verified requests within 45 days (may be extended by 45 days for complex requests).

Data Security

We implement comprehensive security measures to protect personal information:

• • End-to-end encryption for voice communications
• • Advanced encryption standards (AES-256) for data at rest
• • Secure transmission protocols (TLS 1.3) for data in transit
• • Multi-factor authentication for system access
• • Regular security audits and penetration testing
• • SOC 2 Type II compliance and certification
• • Data breach response procedures compliant with NY SHIELD Act
• • Employee training on data protection and privacy requirements

Data Breach Notification

In accordance with New York law, we will notify affected individuals and the New York Attorney General's office without unreasonable delay if we experience a data breach affecting private information of New York residents.

Contact Information