AI Disclosure Notice
Innovation Synergy AI Inc.
Effective Date: January 31, 2025
Last Updated: January 31, 2025
Important AI Technology Disclosure
YOU ARE INTERACTING WITH ARTIFICIAL INTELLIGENCE
This notice is provided in compliance with applicable AI disclosure laws and regulations. Innovation Synergy AI Inc. uses artificial intelligence and machine learning technologies to provide voice agent services. This disclosure explains how AI is used in our services and your rights regarding AI-powered interactions.
AI-Powered Services Overview
Isabella Concierge AI Voice Agent
Our flagship service, Isabella Concierge, is an AI-powered voice agent that:
- • Is NOT a human operator - All interactions are with artificial intelligence systems
- • Uses machine learning to understand and respond to voice communications
- • Processes natural language in multiple languages using AI algorithms
- • Makes automated decisions based on programmed parameters and learned patterns
- • Continuously learns from interactions to improve service quality
AI Technology Components
Voice Processing
- • Automatic Speech Recognition (ASR)
- • Text-to-Speech (TTS) synthesis
- • Voice biometric analysis
Language Understanding
- • Natural Language Processing (NLP)
- • Intent recognition and classification
- • Sentiment analysis
Decision Making
- • Machine learning models
- • Predictive analytics
- • Automated response generation
Personalization
- • Preference learning algorithms
- • Cultural adaptation systems
- • Service customization AI
How Our AI Systems Work
Voice Processing Pipeline
- 1. Voice Input Reception: Your voice is captured through hotel phone systems or devices
- 2. Speech Recognition: AI converts your speech to text using advanced ASR technology
- 3. Language Detection: AI identifies the language being spoken (8+ languages supported)
- 4. Intent Recognition: Natural language processing determines what you're asking for
- 5. Context Analysis: AI considers your guest profile, preferences, and conversation history
- 6. Response Generation: Machine learning models generate appropriate responses
- 7. Voice Synthesis: Text-to-speech technology creates natural-sounding voice responses
- 8. Quality Monitoring: AI performance is continuously monitored and improved
Decision-Making Processes
Our AI makes automated decisions about:
- • Service Routing: Directing requests to appropriate hotel departments
- • Information Provision: Providing answers to common guest questions
- • Preference Learning: Remembering and applying guest preferences
- • Language Selection: Choosing appropriate language and communication style
- • Escalation Triggers: Determining when human intervention is needed
Your Rights and Options
Right to Human Interaction
You have the right to:
- • Request human assistance at any time
- • Escalate complex issues to human hotel staff
- • Opt out of AI-only service where alternatives are available
- • Receive human review of AI-generated recommendations
Transparency Rights
You have the right to:
- • Understand AI decision-making processes
- • Request explanations for AI-generated responses
- • Access information about data use in AI training
- • Review AI interaction logs (subject to privacy considerations)
Opt-Out Mechanisms
You can opt out of certain AI features:
- • Voice Biometric Processing: Disable voice print creation and recognition
- • Predictive Analytics: Limit AI predictions about your preferences and needs
- • Personalization: Disable AI-driven service customization
- • Data Sharing: Opt out of sharing your interaction data for AI improvement
AI System Limitations and Risks
Known Limitations
Our AI systems may have limitations including:
- • Language Nuances: May not understand complex idioms, sarcasm, or cultural references
- • Contextual Gaps: May miss subtle context that humans would naturally understand
- • Technical Errors: May occasionally misinterpret speech or generate incorrect responses
- • Bias Potential: May reflect biases present in training data despite mitigation efforts
- • Emotional Intelligence: May not fully understand complex emotional states or needs
Emergency and Critical Situations
Important Limitation: Our AI systems are not designed to handle:
- • Medical emergencies - Always contact emergency services directly
- • Life-threatening situations - Immediately contact hotel security or emergency services
- • Legal advice - AI cannot provide legal counsel or representation
- • Financial decisions - AI recommendations should not be considered financial advice
Reporting AI Issues
How to Report Problems
If you experience issues with our AI systems:
Immediate Concerns
- • Request human assistance during any interaction
- • Contact hotel staff directly for urgent matters
- • Use emergency procedures for safety-related issues
Non-Urgent Issues
- • Email: info@innovationsynergyai.com
- • Phone: 1-800-AI-ISSUE (1-800-244-7783)
- • Online form: nycagents.ai/ai-feedback
Types of Issues to Report
- • Inappropriate or biased AI responses
- • Technical errors or system malfunctions
- • Privacy concerns related to AI processing
- • Requests for human review of AI decisions
- • Suggestions for AI system improvements
Contact Information
AI-Related Questions and Concerns
AI Ethics Officer: info@innovationsynergyai.com
Technical Support: info@innovationsynergyai.com
Privacy Officer: info@innovationsynergyai.com
General Inquiries: info@innovationsynergyai.com
Phone: 1-800-AI-HELP (1-800-244-3577)
Mail:
Innovation Synergy AI Inc.
AI Disclosure and Ethics Department
Incorporated in Delaware
REMEMBER: You are always interacting with artificial intelligence when using Isabella Concierge services. Human assistance is available upon request.
Effective Date: January 31, 2025 | Last Updated: January 31, 2025 | Version: 1.0
This AI Disclosure Notice is part of our comprehensive compliance framework and should be read in conjunction with our Privacy Policy, Terms of Service, and Cookie Policy.